YOU MATTER TO US
You are our top priority and we promise to handle each query within 48 hours.
Please email us at firstname.lastname@example.org if you have any questions.
We currently only accept PayPal payments. If you do not have a PayPal account set up, you can still use PayPal to complete your order. PayPal allows guests to checkout using its service and it accepts all major credit cards (Visa, MasterCard, American Express), debit cards and eCheque purchases.
Customer satisfaction and experience is one of our brand aims. We offer the following shipping and delivery options:
|Destination||Cost of shipping||Time it takes to dispatch||Shipping timescales
|United Kingdom||Standard Shipping:|
| Royal Mail Signed For® 1st Class
Orders under £40: £2.99
Orders over £40: FREE
|1-2 business days||1-2 business days|
|Royal Mail Special Delivery Guaranteed by 1pm®||1-2 business days||Guaranteed by 1pm next day|
|All orders: £6.99||Cut off times:|
|By 12pm weekdays|
|Europe and Rest of the World||Royal Mail International Tracked & Signed
All orders: £7.99
|1-2 business days||3–5 business days (Europe)
5-7 business days (rest of the world)
FAULTY GOODS, RETURN/EXCHANGE POLICY
In the unlikely event your item is faulty (goods are classified as faulty if they are received damaged), we will offer you an exchange free of charge. If this is the case, please email photos of the lashes and we will provide you with instructions for returning the item.
While we know that you will fall in love with your new lashes we understand that sometimes you simply may not, unfortunately however, due to hygiene purposes, we hope you understand that we do not accept returns or exchanges unless there is a fault.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
REFUNDS ON FAULTY ITEMS
A refund for any faulty items will be credited to the same method of payment, excluding shipping costs. Please note card refunds may take up to 10 business days for your bank to complete, depending on your bank’s processing time.
Unfortunately we do not offer free returns. When returning faulty items you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded or registered delivery as we cannot accept liability for items that do not reach us.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Items should be returned in their original packaging to ensure they are adequately protected in transit.